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This Privacy Policy explains how Poseidon Exterior Cleaning Solutions LLC, doing business as Poseidon Exterior Cleaning Solutions (\"Poseidon ECS,\" \"we,\" \"us,\" or \"our\"), collects, uses, stores, and protects your information.

Poseidon Exterior Cleaning Solutions

Phone: (260) 237-0707

Email: PoseidonECS@outlook.com

Website: https://poseidonecs.jobbersites.com

We are a professional pressure washing company providing exterior cleaning services to residential and commercial properties in the Fort Wayne, Indiana area.

2. Information We Collect

We collect only what we need to quote, schedule, perform, and bill for our services.

Information you give us directly:

Name
Mobile and other phone numbers
Email address
Service address and billing address
Property details relevant to the job — surface types, square footage, access notes, known conditions
Service history, appointment records, and job notes
Photographs of work areas taken before, during, and after service
Communications you send us by text, email, phone, or through our website
Payment information, which is collected and processed by our payment processor — we do not store full card or bank account numbers

Information collected automatically when you visit our website:

IP address, browser type, device type, pages visited, and referring site
Cookies and similar technologies used to operate the site and understand general usage

3. How We Use Your Information

Preparing and sending free estimates and quotes
Scheduling, confirming, and performing services
Communicating with you about appointments, arrival times, and job status
Sending invoices and processing payments
Responding to questions and providing customer support
Requesting feedback or an online review after a completed job
Maintaining service history so we can serve you better on repeat visits
Sending seasonal offers and scheduling reminders where you have consented to receive them
Meeting legal, tax, and insurance obligations

4. Text Messaging (SMS)

If you provide your mobile number and opt in, we may send you text messages about your service, including appointment confirmations and reminders, crew arrival notifications, quotes and invoices, review requests, and — where you have consented — seasonal offers and scheduling announcements.

How you opt in. By checking the SMS consent box on our online quote request form, or by texting us directly at (260) 237-0707.

Message frequency. Message frequency varies based on your service activity. Generally no more than 4–6 messages per month.

Message and data rates may apply.

How to opt out. Reply STOP to any message at any time to stop receiving texts. Reply HELP for assistance, or contact us at (260) 237-0707 or PoseidonECS@outlook.com.

Consent to receive text messages is not a condition of purchasing any service from us.

No sale or sharing of mobile information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your mobile phone number or your SMS opt-in consent data to anyone.

Your phone number may be shared with our messaging service providers solely to deliver messages to you. Those providers are contractually restricted from using your information for any other purpose. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent.

5. How We Share Information

We do not sell your personal information. We share it only in these limited circumstances:

\nService providers. We use third-party platforms to run our business, including our field service management software (Jobber), our payment processor, our messaging provider, and our email provider. These providers access your information only as needed to perform services for us.
\nLegal requirements. We may disclose information if required by law, subpoena, or court order, or to protect our legal rights, property, or safety.
\nBusiness transfer. If our business is sold or merged, customer information may transfer as part of that transaction. You will be notified of any such change.

As stated in Section 4, mobile phone numbers and SMS opt-in consent are excluded from all sharing for marketing or promotional purposes.

6. Photographs

We may use photographs of completed work in marketing materials, on our website, and on social media. Images will not include identifying information such as your name or street address unless you give separate written permission. You may ask us not to use images of your property at any time.

7. How We Store and Protect Your Information

We store customer information in secure, access-restricted business systems. Access is limited to the owner and to employees or contractors who need it to do their work. Our service providers maintain their own industry-standard safeguards, including encryption of data in transit.

No system is completely secure, and we cannot guarantee absolute security of information transmitted to us.

8. How Long We Keep Information

We retain customer records, service history, and communications for as long as needed to provide services, maintain business and tax records, and comply with legal obligations — generally 7 years after your last service. SMS opt-in and opt-out records are retained as long as required to demonstrate compliance with messaging regulations.

9. Your Rights and Choices

You may at any time:

\nAccess the information we hold about you
\nCorrect or update your contact or property information
\nRequest deletion of your information, subject to records we must keep for legal, tax, or insurance reasons
\nOpt out of text messages by replying STOP\n
\nOpt out of marketing email using the unsubscribe link in any marketing email
\nAsk us not to use photographs of your property

To exercise any of these rights, contact us at (260) 237-0707 or PoseidonECS@outlook.com. We will respond within a reasonable time.

Opting out of marketing communications does not stop transactional messages necessary to complete a service you requested, such as appointment confirmations and invoices.

10. Cookies

Our website uses cookies to operate properly and to understand general site usage. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the site function.

11. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted on our website with an updated effective date.

13. Contact Us

Poseidon Exterior Cleaning Solutions 13925 Thiele Road, Fort Wayne, IN 46819 Phone: (260) 237-0707 Email: PoseidonECS@outlook.com

Our Terms of Service govern your use of our services.

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Privacy policy

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